Dhakar Plaza, Rehman Shaheed Road
Gujrat, Pakistan
92-53-3524232
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SERVICE LEVEL GUARANTEE


At any time during your first 30 days of service if for any reason you are unsatisfied we will refund 100% of your hosting fees.*

 

99.998% Network Infrastructure Guarantee
webworldcenter.com guarantees high availability for its data center LAN. webworldcenter.com’s network is structured, sophisticated, and redundant with no single points of failure. This delivers a significant performance and redundancy improvement over public or private peering Internet connectivity strategies. WWC’s proven record and current standing monthly average of an aggregate monthly 99.998% network uptime sets a new standard for reliability. It translates to less than 35 seconds of downtime per month.

99.998% Facility Infrastructure Guarantee
webworldcenter.com also guarantees facility functionality including power, physical security, environment, and fire protection. 99.5% Database Server Guarantee

Our Database mySQL Server Clustering Solution protects customers’ database services from network, hardware, operating system, and database service failures, ensuring the highest Web database availability.

99.5% Web Server Guarantee
Our local and distributed load balancing and mirroring solutions protect customer Web servers from network, hardware, operating system, and Web server application service failures ensuring optimum Web server performance and availability. A guarantee of 99.5% availability means that there will be no more than 3 consecutive hours of unscheduled outage per month. Customers will be offered one free month’s worth of service for any guarantee not met in full.

Support Response Guarantee
We’re staffed 24 hours a day, 365 days of the year. When you need assistance our staff is always ready to deliver meaningful and helpful responses as quickly as possible. Any support request that is submitted through our specified support channels is guaranteed to receive a response within 24 hours. Please note that this does not mean that our average response takes 24 hours. During business hours, our average response time is under 60 minutes, and at night, only a few hours.**

Price Match Guarantee
We’re so confident in our service and offerings that we guarantee you will not find another host that offers as many features, tools and services for the same price. Infact, we’ll match any competitor’s advertised price for an identical or better service offering. ^

Trusted by thousands
We host over 8000 websites! Thousands of webmasters, businesses and individuals turn to us to host their web site!

Money Back Guarantee
We’re so certain that you’re going to love our service, speed and features, that we’re offering a money-back guarantee.

Each WWC web hosting plan carries a 30 days money back guarantee. If you are not completely satisfied with our services within the refund time period specified for your plan, you will be given a full refund of the contract amount excluding setup fees and overages, domain name charges. Setup fees or domain name charges are refundable for the following reasons only:

(1) the account order is canceled prior to activation; or
(2) the domain name was not available.

This policy does not apply to any additional services such as overages, disk space, pop accounts, sub-accounts, Domain Parking accounts, etc. It does not also apply to reseller accounts, or any fees associated with these accounts. Accounts cancelled/terminated by WWC for violating our Acceptable Usage Policy or Service Policies do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, warez, you will not be given any refund. To receive a full refund you must let us know why you are not satisfied. This collation of information is used to improve and provide the highest quality service possible for our present and future customers. To receive a full refund, e-mail our sales department and we will send you a cancellation form. Any cancellation request will be effective upon receipt.